Terms of Service

These Terms of Service ("Terms") govern access to and use of NovaFlow, a product of Brand Evolution ("we", "us", "our"). By creating a workspace, accepting an invite, or otherwise using NovaFlow, you ("you", "your business", or "the workspace") agree to be bound by these Terms. If you do not agree, do not use the service.

NovaFlow provides AI-powered tools — lead qualification, content drafting, follow-up sequencing, knowledge assistance and related features — delivered through a workspace dedicated to your business. Available tools depend on your plan tier and the modules enabled for your workspace.

• Workspaces are provisioned by Brand Evolution. The workspace owner is responsible for inviting and managing other users within the workspace.
• You are responsible for keeping login credentials confidential and for all activity that occurs under your account.
• You must provide accurate information when setting up your workspace and keep it up to date.
• We may suspend or deactivate accounts that violate these Terms or that we reasonably believe pose a security risk to the platform.

NovaFlow does not publish fixed prices. Pricing is scoped to your business and agreed directly with Brand Evolution before onboarding, based on your plan tier, the number of modules enabled, and your specific requirements. Invoicing and payment terms are set out in your individual agreement or proposal, not within the application itself.

Each module carries a monthly usage allowance. If your workspace reaches its allowance for a module, that module will stop generating new output until the allowance resets the following month, or until an allowance override is agreed and applied to your workspace.

NovaFlow's tools are powered by the Claude API (Anthropic). AI-generated output — lead scores, drafted messages, summaries, proposals and similar content — is provided as a starting point to save you time, not as a final, verified output. AI models can make mistakes, including factual errors, mistranslations, or inappropriate tone. You are responsible for reviewing AI-generated content before sending it to a client, publishing it, or relying on it for a business decision.

We do not guarantee that AI output will be accurate, complete, or fit for any particular purpose. Brand Evolution is not liable for losses arising from unreviewed or unedited AI-generated content.

You retain ownership of the data you submit to NovaFlow — lead information, knowledge documents, brand details and similar inputs — and of the content generated for your workspace. You grant Brand Evolution a limited licence to process this data solely to provide and improve the service, as described in our Privacy Policy.

You are responsible for ensuring you have the necessary rights and consents to submit any third-party personal data (such as your own clients' contact details) into NovaFlow.

You agree not to:

• Use NovaFlow to send unsolicited bulk messages, spam, or content that violates applicable law.
• Attempt to circumvent usage limits, rate limits, or access controls.
• Use the service to generate content that is illegal, defamatory, fraudulent, or infringes the rights of others.
• Reverse-engineer, scrape, or attempt to extract the underlying prompts or models powering the platform.
• Share your login credentials outside your authorised team, or use the public embed/widget tokens for anything other than your own workspace's forms.

We aim to keep NovaFlow available and performant but do not guarantee uninterrupted access. The service depends on third-party infrastructure (including Anthropic's API and our hosting and database providers) and may be affected by outages outside our control. We will make reasonable efforts to notify you of planned maintenance that affects availability.

Either party may end the relationship in accordance with the terms agreed in your onboarding proposal or contract. We may suspend or terminate access immediately if you materially breach these Terms, including the acceptable use provisions above. On termination, your workspace and associated data will be deleted in accordance with the retention period described in our Privacy Policy, unless otherwise agreed.

NovaFlow is provided "as is" and "as available." To the maximum extent permitted by law, Brand Evolution is not liable for indirect, incidental, or consequential damages arising from use of the service, including losses resulting from AI-generated content, third-party service outages, or data loss, except where caused by our gross negligence or wilful misconduct. Nothing in these Terms limits liability that cannot be limited under applicable law.

We may update these Terms from time to time. We will notify workspace owners by email of material changes. Continued use of NovaFlow after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Spain, without regard to conflict-of-law principles, unless a different governing law is explicitly agreed in your individual contract with Brand Evolution.

For any questions about these Terms, contact us at:

Brand Evolution
Calle Palmito 7, Manilva, Málaga, 29692, Spain
Email: pedro@brandevolutionhub.com